Welcome to Optimum Mobile Support

About Us

• Does Optimum Mobile work in my area?
• Does Optimum Mobile offer international service?

Service Setup

• Getting Started
• Setting up your service
• Is there anything I need to do before activating my device?
• How do I activate my SIM card?
• I already have a SIM card, what should I do?
• How long will it take to get my device up and running?

See all 7 articles

Number Transfer (Porting)

• What information do I need to provide when transferring my mobile number to Optimum Mobile?
• How do I transfer my mobile number to Optimum Mobile?
• How to transfer my prepaid mobile number to Optimum Mobile?
• How do I request a number transfer (port-in request) before my SIM card is delivered?
• How do I resubmit a number transfer request?
• How do I transfer my T-Mobile mobile number to Optimum Mobile?

See all 11 articles

Bring Your Own Phone

• What devices can I bring to Optimum Mobile?
• Can I bring my own device?
• What is an unlocked device?
• How do I unlock my device for use with Optimum Mobile?

Ordering & Shipping

• Quick Start Guide
• How can I track my order?
• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is your return policy?

See all 8 articles

Billing

• Where can I view my account balance and due date?
• Where can I view my bill?
• When will I be billed?
• What charges will appear on my PDF bill?
• How can I view recent changes to my bill?
• What does it mean to be in “good standing”?

See all 15 articles

Manage

• How do I remove the Non-Internet Surcharge from my account?
• I cannot sign into MyMobile. What should I do?
• I forgot my email and I can not sign into My Mobile. What should I do?
• How do I update the email address in my account?
• Can I pay off my financed device(s) early?
• How do I grant or remove Power of Attorney for an account?

See all 23 articles

Payments

• What is AutoPay?
• How do I change my AutoPay payment method?
• What are my options for paying my bill?
• How will I know my payment was successful?
• How do I make a one-time payment?
• How do I add or delete a credit or debit card?

See all 7 articles

Financing

• Why can I not finance a device with Optimum Mobile?

eSIM

• What is an eSIM?
• How do I activate my eSIM?
• Which eSIM devices are compatible with the Optimum Mobile network?
• What do I do if my eSIM doesn’t work?
• What do I do If I lose my device with an eSIM?
• How do I activate my eSIM using the QR Code on my iPhone?

See all 20 articles

Upgrade

• How can I upgrade my device?
• Thinking of upgrading your device?
• Device Upgrade (Replacing a device)

Coverage

• What is 5G?

Apple

• How do I move my mobile number from my Android device to an eSIM on my new iPhone 14?
• Will activating an eSIM lock my iPhone to Optimum Mobile?
• How do I know if my iPhone is unlocked?
• How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
• How to add an email account to my iPhone?
• How do I insert a SIM Card into my iPhone?

See all 17 articles

Motorola

• How do I manage voicemail on my Motorola device?

Samsung

• How do I transfer my data/contacts to a new Samsung device?
• How do I manage voicemail on my Samsung device?

General

• New 924 Area Code in Minnesota
• New 821 Area Code in South Carolina
• New 686 Area Code in Virginia
• New 436 Area Code in Ohio
• New 324 Area Code in Florida
• Dialing Plan Change Coming to 602 & 623 Area Codes in Arizona

See all 23 articles

Lost/Stolen

• I lost my device or my device was stolen. What do I do now?

Phones & Manufacturers

• Looking for help with your iPhone or Android?

Choosing Your Service

• How do I learn more about fees and discounts associated with my plan?

Wi-Fi Calling

• What is Wi-Fi Calling and why should I use it?
• How do you improve connectivity?

Data

• What is a Data Top Up?
• How do I change my monthly data options?
• How can I reduce my data usage?
• How do I know how much data will I need?
• How do I add a Data Top Up?
• How can I check my usage?

See all 9 articles

International

• I’ve been using Group A International Calling. Following the 8.19.24 shift, how should I make calls to loved ones outside of the U.S.?
• Do you have any tips for managing my data usage abroad?
• How do I order a Travel Pass?
• Can I use Optimum Mobile while traveling abroad?
• Can I make calls and send texts internationally?
• How do I access my voicemail while traveling internationally?

See all 7 articles

E911

• How do I update my E-911 registered address?
• What is my E-911 registered address?
• What can I expect when I contact 911?

Mobile Hotspot

• Is there an extra cost for using my device as a mobile hotspot?
• How much data can I use on my mobile hotspot?
• Do all plans include hotspot?
• What is a hotspot?
• Is there a cost for using my device as a mobile hotspot?

Voicemail

• How do I change my voicemail password?
• How do I reset my voicemail password?
• How do I access my voicemail?

Other Questions

• What discounts does Optimum Mobile Offer?
• How do I create a new Optimum Mobile account?
• How do I add a new device to my account?
• How do I get a new SIM card?
• Mandatory 10-Digit Dialing & FCC 988 Crisis Line Impacts
• Self-Service Short Codes (* Star Codes)

See all 15 articles

Optimum Mobile Device Protection

• Who provides the Optimum Mobile Device Protection Plan?
• Why do I need Optimum Mobile Device Protection when some devices come with a warranty?
• What does Optimum Mobile Device Protection not cover?
• What locations are available for me to get a battery replacement?
• How many times can I file a claim for a battery replacement?
• What locations are available for me to get a cracked screen repair?

See all 15 articles

Device Replacement

• How do I set up my replacement device?

Business Mobile Account Set-up

• Can I add family members to my business account?
• If I am a business with multiple locations, does each location need its own account?
• Can my business finance the purchase of new devices?
• Why is a business credit check needed?
• How many lines can I add to my business account?
• How do I switch over my business devices?

See all 11 articles

Mobile Orders for Business

• How do I unlock my phone or device?
• How do I bring my own device?
• How do I upgrade an existing device?
• How do I add a new line?
• How soon should I expect my order?
• Can you deliver to a location that’s different from my account?

See all 8 articles

Business Mobile Account Management

• Can I use my device internationally?
• What happens in the event of data overage?
• What happens if a phone or device is lost or stolen?
• Can I suspend or restore a line on my account?
• How do I change a number?
• How does a business change its authorized user?

See all 10 articles

Mobile Bill Payment for Businesses

• Can I use different credit cards for different lines?
• How do I access my bill history?
• How do I view and pay my bill?

Optimum Mobile Support for Business

• Where do I reach out for support?
• How can I get support for my device?
• How do I use my mobile hotspot?
• How do I access multiple SIMs on one device?
• How do I use call forwarding?
• How can I use Wi-Fi calling?

2-for-1 Unlimited

• What is the 2-for-1 Unlimited promotion?
• Who can sign up for the 2-for-1 Unlimited promotion?
• How do I sign up for the 2-for-1 Unlimited promotion?
• Can I mix and match my Unlimited or Unlimited Max lines and get the 2-for-1 Unlimited promotion?
• Can I have other lines on my account?
• How will I see the promotion reflected on my bill?

See all 9 articles

Trade-in

• How do I trade in my device with Optimum Mobile?
• How should I package and ship my Trade-in device?
• Who is eligible to trade in a device?
• How many devices can I trade in?
• Which devices are eligible for Trade-in?
• Can I trade in my current device and finance my new one?

See all 15 articles

Internet + Mobile Savings

• How do I manually sign up for Internet + Mobile Savings?
• What is Internet + Mobile Savings?
• How does Internet + Mobile Savings work?
• Can anyone sign up for Internet + Mobile Savings?
• Is it free to join Internet + Mobile Savings?
• How do I know I’ve signed up for Internet + Mobile Savings?

See all 31 articles

Optimum Complete

• What is Optimum Complete?
• What Optimum Mobile plans qualify for Optimum Complete?
• Only have Internet?
• How do I view my bill?
• Where can I find my Optimum Complete savings on my bill?
• What happens if I do not keep both services?

Unlimited Plans Multi-Line Savings

• What is Unlimited Plans Multi-Line Savings?
• How do I get Unlimited Plans Multi-Line Savings?
• What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have?
• Am I eligible for an Unlimited Plans Multi-Line Savings?
• I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings?
• Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings?

See all 11 articles

Optimum Mobile Giveaways

• Why am I receiving give-away offers from Optimum Mobile?
• Who is eligible for these giveaways?
• How do these giveaways work?
• How many tickets or giveaways will be given away?
• How do I get my reward?
• MSG Promo

See all 7 articles

Important Information

• What is the difference between the previous international grouping and the new groups?
• As an existing Price for Life customer, will my plan change due to these new flexible plan options?
• As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
• Will my existing Unlimited Everything plan change due to these new flexible data options?

At Your Service

• Contacting Optimum Mobile