I upgraded to a new phone, how do I manually install and activate my new eSIM profile?

If you upgraded your phone, make sure you have your new phone before starting the process.

1. Sign in to MyMobile

2. Tap My Lines

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3. Tap on the + icon next to the line

4. Tap My eSIM QR code

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5. Under Activate manually, tap Get started

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If you have an iPhone

6. MyMobile will display your SM-DP + Address and Activation Code

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7. Tap Settings on your iPhone

8. Tap Cellular or Mobile Data

9. Tap Add eSIM

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10. Tap Enter Details Manually at the bottom of your iPhone screen

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11. Manually type your SM-DP+Address and Activation Code

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12. Tap Next at the right top of your iPhone screen

13. On MyMobile, tap Finish.

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If you have an Android phone

6. MyMobile will display your Android Activation Code

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7. Tap Settings 

8. Tap Connections

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9. Tap SIM manager

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10. Tap Add mobile plan

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11. Tap Scan carrier QR Code

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12. Tap Enter activation code

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13. Manually type your Activation Code and tap Connect
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14. Tap Confirm
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15. Tap Confirm and wait until you see the message "Optimum Mobile plan ready"

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13. On MyMobile, tap Finish.