Yes, Optimum Mobile can reject trade-ins if the phone or account is considered ineligible for trade-in.
We cannot proceed with the trade-in if your current phone is not in good working condition, has no trade-in value, or has been reported as lost or stolen.
Your account must also be eligible for trade-in, either when you add a new line or purchase a new phone on an existing line. You may only trade in one phone per active line.
