Thinking of upgrading your phone?

Make sure you remove your personal information from your old phone. Why? Because your phone could have a lot of sensitive, personal information on it – like your passwords, account numbers, emails, text messages, photos, and videos. If that information ends up in the wrong hands, someone could use it to wreak havoc. They could open accounts in your name, spend your money, hack into your email, or take over your social media accounts.


Here are some quick tips before upgrading to a new phone:


Step 1. Back It Up

The first thing you should do is back up your data.

How To


Step 2. Remove SIM and SD Cards

If your phone has a SIM card, it may store your personal information. Remove the SIM card. If you'll keep the same phone number, you may be able to transfer your SIM card to your new phone. But if you don't re-use the SIM card, destroy it. If your phone has an SD memory card for storage, remove it.

How To


Step 3. Erase Your Personal Information

Remove information from your old phone by restoring or resetting it. After you restore or reset it, confirm things like your contacts, text messages, photos, videos, and browsing history have been erased.

How To


Step 4. Disconnect Your Phone From Accounts and Devices

Lastly, double-check that your phone is no longer connected to your online accounts or other devices. 

  • If your phone was paired to another device, like a watch or a vehicle, make sure it’s unpaired
  • Make sure that passwords for your accounts or Wi-Fi are no longer saved on the phone
  • If you use 2-step verification or multi-factor authentication to log in to any accounts, remove your phone from the list of trusted devices
  • If you’re not keeping your phone number, change the number on file with any accounts or services that may be using it to identify you