Wi-Fi Calling & WiFi Assist
Benefits of Wi-Fi Calling
• Included at no additional charge
• Ability to place and receive calls when in locations where the LTE/5G Network is not available
• Improve call quality in locations where the LTE/5G Network has weak signals
• Eliminate dropped calls in locations where the LTE/5G Network has weak signals
Benefits of WiFi Assist
• WiFi Assist automatically switches to LTE/5G Data when your local Wi-Fi is too weak or slow
Turn On/Off Wi-Fi Calling
1. Tap Settings
2. Tap Phone
3. Tap Wi-Fi Calling
4. Turn On/Off:
• Turn On: Tap or slide Wi-Fi Calling on This iPhone (slider will be green)
• Turn Off: Tap or slide Wi-Fi Calling on This iPhone (slider will be grey)
5. Follow the on-screen instructions to enter your home US address in the event you need to call 911
Turn On/Off WiFi Assist
1. Tap Settings
2. Tap Cellular
3. Scroll down to the bottom to locate Wi-Fi Assist
4. Turn On/Off:
• Turn On: Tap or slide Wi-Fi Assist (slider will be green)
• Turn Off: Tap or slide Wi-Fi Assist (slider will be grey)
Wi-Fi Calling Troubleshooting
• Turn Wi-Fi Calling Off, then On
• Verify your phone is up-to-date with the latest software version
• Restart your phone - If you have recently returned from traveling to another country, you must restart your phone
• Verify you have a strong WiFi connection - If not, disable WiFi Calling and use LTE/5G
• Connect to a different WiFi network - Not all routers work properly with Wi-Fi Calling
• Reset your network settings
