How do I manage voicemail on my Android phone?

Setting up Visual Voicemail

  1. Ensure your device is connected to Optimum Mobile’s network and make sure Airplane Mode is turned off.
  2. Call your phone number from another phone and leave a test voicemail.
  3. A voicemail alert will appear on your device. Click the notification to open Visual Voicemail.

    Note: If the Visual Voicemail app is not installed or needs to be updated, the Google Play Store will open to download/update Visual Voicemail first before proceeding to the next step.

  4. Complete the steps to allow Visual Voicemail to access your Phone, SMS Messages & Contacts and then accept the terms and conditions.
  5. Allow access to the voicemail app to make and manage phone calls, access your phone call logs and your contacts.
  6. Enter your new voicemail password (4-7 digits) and re-enter it again to confirm, then tap Done.

    Note: The default voicemail password is the last 4-digits of your phone number.

  7. Visual voicemail will synchronize with the voicemail account and will display the voicemails.

 

Accessing voicemail

  1. From the Home screen, open the Phone app
  2. Tap Voicemail

    Android_Voicemail1.png

  3. Tap the desired message, then tap the following options:
           • Play message
           • Delete message. This will also delete the message from the Optimum Mobile voicemail server.

 

Updating greetings

  1. From the Home screen, open the Phone app
  2. Tap More Options (three vertical dots) in the top right

    Android_Voicemail2.png

  3. Then tap Settings
  4. Tap Voicemail Greetings
  5. Choose your greeting:

Default: Standard greeting using your mobile number.

Custom: Custom recorded greeting. Tap Record to record the greeting, then tap Save.

 

Updating notifications

  1. From the Home screen, open the Phone app
  2. Tap More Options (three vertical dots) in the top right
  3. Tap Notifications
  4. Enable:
        • Show notifications
        • General notifications
        • Voicemails
        • App icon badges

 

Note: You must be connected to Optimum Mobile’s data network to receive a new voicemail. Airplane Mode will disable notifications.