If I upgrade to an eSIM-compatible device, what do I need to do?

When you start your phone upgrade, you will need to choose to use eSIM as part of the process. You will receive an email with information on how to activate your service with your new eSIM on your new phone. If you previously used an eSIM, you will receive an email with instructions on how to download the profile to activate your eSIM.

Learn how to request an eSIM if you haven't done it as part of the upgrade here.