I upgraded to a new iPhone, how do I install and activate my new eSIM profile using a QR Code?

If you upgraded your phone, make sure you have your new iPhone with you before starting the process.

Follow the steps below. After you complete it, you will need to or Call us to speak with an Optimum Mobile expert and complete your eSIM activation.

1. Sign in to MyMobile using another device (i.e.: Laptop, Tablet or phone)

2. Tap My Lines


3. Tap on the + icon next to the line

4. Tap My eSIM QR code


5. Under Activate with QR Code, tap Get started


On the phone you want to install the eSIM, follow steps 6 to 10.

6. Connect your phone to a Wi-Fi network

7. Open the Camera app and scan your QR code

8. When the Cellular Plan Detected notification appears, tap it.

9. Tap Continue at the bottom of the screen.


10. Tap Continue at the bottom of the screen.


11. On the device you have signed in to MyMobile, tap Finish activation.