I want to swap my SIM Card or eSIM to a new eSIM; how do I download and activate it on my iPhone?

If you want to switch from a SIM Card to an eSIM or eSIM to eSIM, you must  or Call us to speak with an Optimum Mobile expert to request a new eSIM and follow the instructions to download and install your eSIM on your phone using the QR Code or manually.

Activate using the QR Code

1. Sign in to MyMobile using another device (i.e.: Laptop, Tablet or phone)

2. Tap My Lines

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3. Tap on the + icon next to the line

4. Tap My eSIM QR code

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5. Under Activate with QR Code, tap Get started

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On the phone you want to install the eSIM, follow steps 6 to 10.

6. Connect your phone to a Wi-Fi network

7. Open the Camera app and scan your QR code

8. When the Cellular Plan Detected notification appears, tap it.

9. Tap Continue at the bottom of the screen.

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10. Tap Continue at the bottom of the screen.

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11. On the device you have signed in to MyMobile, tap Finish activation.

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Activate manually

1. Sign in to MyMobile on your iPhone

2. Tap My Lines

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3. Tap on the + icon next to the line

4. Tap My eSIM QR code

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5. Under Activate manually, tap Get started

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6. MyMobile will display your SM-DP + Address and Activation Code

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7. Tap Settings on your iPhone

8. Tap Cellular or Mobile Data

9. Tap Add eSIM

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10. Tap Enter Details Manually at the bottom of your iPhone screen

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11. Input your SM-DP+Address and Activation Code

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12. Tap Next at the right top of your iPhone screen

13. On MyMobile, tap Finish.

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