I want to swap my SIM Card or eSIM to a new eSIM; how do I download and activate it on my phone?

 

iPhone - Activate using the QR Code

1. Sign in to MyMobile using another device (i.e.: Laptop, Tablet or phone)

2. Tap My Lines

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3. Tap on the + icon next to the line

4. Tap My eSIM QR code

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5. Under Activate with QR Code, tap Get started

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On the phone you want to install the eSIM, follow steps 6 to 10.

6. Connect your phone to a Wi-Fi network

7. Open the Camera app and scan your QR code

8. When the Cellular Plan Detected notification appears, tap it.

9. Tap Continue at the bottom of the screen.

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10. Tap Continue at the bottom of the screen.

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11. On the device you have signed in to MyMobile, tap Finish activation.

Scan_QRCode.png

 

Android - Activate using the QR Code

1. Sign in to MyMobile using another device (i.e.: Laptop, Tablet or phone)

2. Tap My Lines

Screen_1.png

3. Tap on the + icon next to the line

4. Tap My eSIM QR code

Screen_2.png

5. Under Activate with QR Code, tap Get started

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On the phone you want to install the eSIM, follow steps 6 to 10.

6. Connect your phone to a Wi-Fi network

7. Tap Settings

8. Tap Connections

9. Tap SIM manager

10. Tap Add mobile plan

11. Tap Scan carrier QR code

12. Scan the QR code

13. Tap Confirm

14. Tap Confirm and wait until you see the message "Optimum Mobile plan ready"

15. On the device you have signed in to MyMobile, tap Finish activation.

Scan_QRCode.png

 

iPhone - Activate manually

1. Sign in to MyMobile on your iPhone

2. Tap My Lines

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3. Tap on the + icon next to the line

4. Tap My eSIM QR code

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5. Under Activate manually, tap Get started

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6. MyMobile will display your SM-DP + Address and Activation Code

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7. Tap Settings on your iPhone

8. Tap Cellular or Mobile Data

9. Tap Add eSIM

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10. Tap Enter Details Manually at the bottom of your iPhone screen

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11. Input your SM-DP+Address and Activation Code

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12. Tap Next at the right top of your iPhone screen

13. On MyMobile, tap Finish.

Screen3_Manual.png

 

Android - Activate manually

1. Sign in to MyMobile on your iPhone

2. Tap My Lines

Screen_1.png

3. Tap on the + icon next to the line

4. Tap My eSIM QR code

Screen_2.png

5. Under Activate manually, tap Get started

Screen_3_QRCode_or_Manually.png

6. MyMobile will display your SM-DP + Address and Activation Code

Screen3_Manual_-_Copy.png

7. Tap Settings on your iPhone

8. Tap Connections

9. Tap SIM manager

10. Tap Add mobile plan

11. Tap Scan carrier QR Code

12. Tap Enter activation code

13. Manually type your Activation Code and tap Connect

14. Tap Confirm

15. Tap Confirm and wait until you see the message "Optimum Mobile plan ready"

16. On MyMobile, tap Finish.

Screen3_Manual.png