Phones & Network

eSIM

• How do I activate my eSIM?
• Are all Optimum Mobile customers able to use eSIM?
• What is an eSIM?
• Which eSIM devices are compatible with the Optimum Mobile network?
• What are the benefits of having a Dual SIM with eSIM?
• Can I use Dual SIM with an eSIM?

See all 17 articles

Upgrade

• How can I upgrade my phone?
• Thinking of upgrading your phone?
• Phone Upgrade (Replacing a phone)

Coverage

• What is 5G?
• How do I make sure that my phone is connected to WiFi?

Apple

• How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
• Will activating an eSIM lock my iPhone to Optimum Mobile?
• How do I know if my iPhone is unlocked?
• How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
• How to add an email account to my iPhone?
• How do I update the software (iOS) on my iPhone?

See all 24 articles

Motorola

• How do I manage voicemail on my Motorola device?

Samsung

• How do I transfer my data/contacts to a new Samsung device?
• How do I manage voicemail on my Samsung device?
• How do I check for a software update on my Samsung phone?
• Samsung Galaxy ZFlip3 5G Pre-order and Samsung Credit Offer

Android

• How do I transfer my data/contacts from iPhone to Android?
• How do I enable Data Roaming on an Android phone?
• How do I setup a mobile hotspot on my Android phone?

General

• How can I update my phone software and network settings?
• What APN settings are needed with Optimum Mobile?
• Do Apple Watch and other wearable devices work with Optimum Mobile?
• No Service or Signal Issues
• Internet and Data Issues
• Poor Audio on Phone Calls

See all 8 articles

Lost/Stolen

• I lost my phone or my phone was stolen. What do I do now?
• I found my lost phone. What should I do now?