Use Find My (iPhone) or Find Hub (Android) to find, lock, or erase your phone. Then contact us. If you have Device Protection, you can file a claim.
Before you start
- Find My and Find Hub only work if they were on before you lost your phone.
Find, lock, or erase your phone
1. iPhone: go to Apple Find My.
2. Android: go to Google Find Hub.
Protect your account
1. Contact us right away. We'll help protect your line from unauthorized use and go over your options, like getting a new SIM or eSIM on a replacement phone.
2. Chat with us or call 866-200-7186. See Contact Optimum Mobile.
File a Device Protection claim
1. If you have Device Protection, Asurion handles claims. File a claim with Asurion.
2. To learn more, see Who provides Optimum Mobile Device Protection?
If something goes wrong
- Used eSIM? When you get a new phone, you'll need to set up eSIM on it. See Activate your eSIM.
- Found your phone? Let us know so we can help you get your line working again.
Step-by-step for your phone
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