Welcome to Optimum Mobile Support

About Us

• Does Optimum Mobile work in my area?
• Does Optimum Mobile offer international service?

Service Setup

• Getting Started
• Setting up your service
• Is there anything I need to do before activating my phone?
• How do I activate my SIM card?
• I already have a SIM card, what should I do?
• How long will it take to get my phone up and running?

See all 7 articles

Number Transfer (Porting)

• What information do I need to provide when transferring my phone number to Optimum Mobile?
• How do I transfer my phone number to Optimum Mobile?
• How to transfer my prepaid phone number to Optimum Mobile?
• How do I request a number transfer (port-in request) before my SIM card is delivered?
• How do I resubmit a phone number transfer request?
• How do I transfer my T-Mobile phone number to Optimum Mobile?

See all 11 articles

Bring Your Own Phone

• What phones can I bring to Optimum Mobile?
• Can I bring my own phone?
• What is an unlocked phone?
• How do I unlock my phone for use with Optimum Mobile?

Ordering & Shipping

• Quick Start Guide
• How can I track my order?
• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is your return policy?

See all 7 articles

Billing

• Where can I view my account balance and due date?
• Where can I view my bill?
• When will I be billed?
• What charges will appear on my PDF bill?
• How can I view recent changes to my bill?
• What does it mean to be in “good standing”?

See all 15 articles

Manage

• How do I remove the Non-Internet Surcharge from my account?
• I cannot sign into MyMobile. What should I do?
• I forgot my email and I can not sign into My Mobile. What should I do?
• How do I update the email address in my account?
• Can I pay off my financed device(s) early?
• How do I grant or remove Power of Attorney for an account?

See all 23 articles

Payments

• What is AutoPay?
• How do I change my AutoPay payment method?
• What are my options for paying my bill?
• How will I know my payment was successful?
• How do I make a one-time payment?
• How do I add or delete a credit or debit card?

See all 7 articles

eSIM

• What is an eSIM?
• How do I activate my eSIM?
• Which eSIM devices are compatible with the Optimum Mobile network?
• What do I do if my eSIM doesn’t work?
• What do I do If I lose my phone with an eSIM?
• How do I activate my eSIM using the QR Code on my iPhone?

See all 20 articles

Upgrade

• How can I upgrade my phone?
• Thinking of upgrading your phone?
• Phone Upgrade (Replacing a phone)

Coverage

• What is 5G?

Apple

• How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
• Will activating an eSIM lock my iPhone to Optimum Mobile?
• How do I know if my iPhone is unlocked?
• How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
• How to add an email account to my iPhone?
• How do I insert a SIM Card into my iPhone?

See all 17 articles

Motorola

• How do I manage voicemail on my Motorola device?

Samsung

• How do I transfer my data/contacts to a new Samsung device?
• How do I manage voicemail on my Samsung device?

General

• Dialing Plan Change Coming to 602 & 623 Area Codes in Arizona
• New 274 Area Code in Wisconsin
• Poor Audio on Phone Calls
• No Service or Signal Issues
• Internet and Data Issues
• Why am I getting a “SIM is locked” message on my phone?

See all 18 articles

Lost/Stolen

• I lost my phone or my phone was stolen. What do I do now?

Phones & Manufacturers

• Looking for help with your iPhone or Android?

Wi-Fi Calling

• What is Wi-Fi Calling and why should I use it?
• How do you improve connectivity?

Data

• What is a Data Top Up?
• How do I change my monthly data options?
• How can I reduce my data usage?
• How do I know how much data will I need?
• How do I add a Data Top Up?
• How can I check my usage?

See all 9 articles

International

• Do you have any tips for managing my data usage abroad?
• How do I order a Travel Pass?
• Can I use Optimum Mobile while traveling abroad?
• Can I make calls and send texts internationally?
• How do I access my voicemail while traveling internationally?
• How do I remove an international add-on?

E911

• How do I update my E-911 registered address?
• What is my E-911 registered address?
• What can I expect when I contact 911?

Mobile Hotspot

• Is there an extra cost for using my device as a mobile hotspot?
• How much data can I use on my mobile hotspot?
• Do all plans include hotspot?
• What is a hotspot?
• Is there a cost for using my device as a mobile hotspot?

Voicemail

• How do I change my voicemail password?
• How do I reset my voicemail password?
• How do I access my voicemail?

General

• Does Optimum Mobile offer insurance?
• What discounts does Optimum Mobile Offer?
• How do I create a new Optimum Mobile account?
• How do I add a new phone to my account?
• How do I get a new SIM card?
• Mandatory 10-Digit Dialing & FCC 988 Crisis Line Impacts

See all 16 articles

Optimum Complete

• What is Optimum Complete?
• What Optimum Mobile plans qualify for Optimum Complete?
• Only have Internet?
• How do I view my bill?
• Where can I find my Optimum Complete savings on my bill?
• What happens if I do not keep both services?

Unlimited Plans Multi-Line Savings

• What is Unlimited Plans Multi-Line Savings?
• How do I get Unlimited Plans Multi-Line Savings?
• What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have?
• Am I eligible for an Unlimited Plans Multi-Line Savings?
• I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings?
• Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings?

See all 11 articles

Internet + Mobile Savings

• How do I manually sign up for Internet + Mobile Savings?
• What is Internet + Mobile Savings?
• How does Internet + Mobile Savings work?
• Can anyone sign up for Internet + Mobile Savings?
• Is it free to join Internet + Mobile Savings?
• How do I know I’ve signed up for Internet + Mobile Savings?

See all 31 articles

Trade-in

• How do Optimum Mobile trade-ins work?
• How should I package and ship my trade-in phone?
• Who is eligible to trade in a phone?
• How many phones can I trade in?
• Which phones are eligible for trade-in?
• Can I trade in my current phone and finance my new phone?

See all 15 articles

Free Phone Offer - Samsung Galaxy A13 [Expired]

• How do I get the free Samsung Galaxy A13 5G phone?
• How does this promotion work?
• Do I have to pay taxes on the phone?
• Will I lose my free phone credit if I downgrade or upgrade my plan?
• Can I upgrade or pay off my phone if I choose to?
• What happens if I disconnect my service?

See all 7 articles

1 GB Promo for $5 [expired]

• How long will my new 1 GB promo plan cost $5?
• What happens after 12 months?
• Do I need to buy a new phone when I add a new line?
• What about my Internet + Mobile Savings?
• Can I sign up for multiple lines and get the promotion?
• Can I upgrade my 1GB line?

See all 11 articles

Free Phone Offer - Moto G 5G [expired]

• How do I get the free Moto G 5G phone?
• How does this promotion work?
• Do I have to pay taxes on the phone?
• Will I lose my free phone credit if I downgrade my plan to 1 GB or 3 GB?
• What happens if I disconnect my service?
• When will this offer end?

Free 1GB plan [expired]

• How long will my new 1GB plan be free?
• What happens after 12 months?
• Do I need to buy a new phone when I add a new line?
• What about my Internet + Mobile Savings?
• Can I sign up for multiple lines and get the promotion?
• Can I upgrade my 1GB line?

See all 10 articles

Optimum Mobile Giveaways

• Why am I receiving give-away offers from Optimum Mobile?
• Who is eligible for these giveaways?
• How do these giveaways work?
• How many tickets or giveaways will be given away?
• How do I get my reward?
• MSG Promo

See all 7 articles

Important Information

• What is the difference between the previous international grouping and the new groups?
• As an existing Price for Life customer, will my plan change due to these new flexible plan options?
• As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
• Will my existing Unlimited Everything plan change due to these new flexible data options?

Affordable Connectivity Program (ACP)

• Affordable Connectivity Program Article

At Your Service

• Contacting Optimum Mobile