Welcome to Optimum Mobile Support
How can we help?
Getting Started
Number Transfer (Porting)
- What information do I need to provide when transferring my phone number to Optimum Mobile?
- How do I transfer my phone number to Optimum Mobile?
- How do I request a number transfer (port-in request) before my SIM card is delivered?
- How do I resubmit a phone number transfer request?
- How to transfer my prepaid phone number to Optimum Mobile?
- How do I transfer my T-Mobile phone number to Optimum Mobile?
Account & Billing
Manage
Phones & Network
Plans & Services
Offers and Discounts
Unlimited Plans Multi-Line Savings
- What is Unlimited Plans Multi-Line Savings?
- How do I get Unlimited Plans Multi-Line Savings?
- What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have?
- Am I eligible for an Unlimited Plans Multi-Line Savings?
- I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings?
- Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings?
Internet + Mobile Savings
Unlimited Customers
Important Information
- What is the difference between the previous international grouping and the new groups?
- As an existing Price for Life customer, will my plan change due to these new flexible plan options?
- As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
- Will my existing Unlimited Everything plan change due to these new flexible data options?
Contact Us
Promoted articles
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Getting Started
The following information will help you set up your phone and activate your service. Setti...
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What information do I need to provide when transferring my phone number to Optimum Mobile?
Please have the following information available when transferring your phone number: Current act...
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How do I transfer my phone number to Optimum Mobile?
For existing lines: To transfer a number from another carrier to an existing Optimum Mobile lin...
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What is Wi-Fi Calling and why should I use it?
Wi-Fi Calling allows you to place and receive calls in locations where the LTE Network has a weak...
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What is a Data Top Up?
Our Data Top Ups are an additional 1GB of data you can add to your monthly data at any time. Eac...
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How do I change my monthly data options?
You have the flexibility to change your monthly plan at any time. 1. Sign in to MyMobile2. Click ...
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What is Unlimited Plans Multi-Line Savings?
Unlimited Plans Multi-Line Savings gives Optimum Mobile customers even more ways to save. Custome...
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What is Internet + Mobile Savings?
Internet + Mobile Savings gives Optimum Mobile and Internet customers the best price for their mo...
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How do I manually sign up for Internet + Mobile Savings?
Optimum Internet customers can go to MyMobile and share their Internet account numbers. They will...
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Contacting Optimum Mobile
If you have any questions or need support with your mobile phone service, our experienced Optimum...