Welcome to Optimum Mobile Support
How can we help?
Getting Started
Number Transfer (Porting)
- What information do I need to provide when transferring my phone number to Optimum Mobile?
- How do I transfer my phone number to Optimum Mobile?
- How to transfer my prepaid phone number to Optimum Mobile?
- How do I request a number transfer (port-in request) before my SIM card is delivered?
- How do I resubmit a phone number transfer request?
- How do I transfer my T-Mobile phone number to Optimum Mobile?
Account & Billing
Manage
- How do I remove the Non-Internet Surcharge from my account?
- I cannot sign into MyMobile. What should I do?
- I forgot my email and I can not sign into My Mobile. What should I do?
- How do I update the email address in my account?
- Can I pay off my financed device(s) early?
- How do I grant or remove Power of Attorney for an account?
Phones & Network
Apple
- How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
- Will activating an eSIM lock my iPhone to Optimum Mobile?
- How do I know if my iPhone is unlocked?
- How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
- How to add an email account to my iPhone?
- How do I insert a SIM Card into my iPhone?
Phone Support Tutorials
Plans & Services
Offers and Discounts
Unlimited Plans Multi-Line Savings
- What is Unlimited Plans Multi-Line Savings?
- How do I get Unlimited Plans Multi-Line Savings?
- What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have?
- Am I eligible for an Unlimited Plans Multi-Line Savings?
- I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings?
- Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings?
Internet + Mobile Savings
Free Phone Offer - Samsung Galaxy A13 [Expired]
Unlimited Customers
Important Information
- What is the difference between the previous international grouping and the new groups?
- As an existing Price for Life customer, will my plan change due to these new flexible plan options?
- As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
- Will my existing Unlimited Everything plan change due to these new flexible data options?
Affordable Connectivity Program (ACP)
Contact Us
Promoted articles
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Getting Started
Whether you are a new customer or adding a line to your existing account, here’s everything you n...
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What information do I need to provide when transferring my phone number to Optimum Mobile?
Please have the following information available when transferring your phone number: Current ac...
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How do I transfer my phone number to Optimum Mobile?
For existing lines: To transfer a number from another carrier to an existing Optimum Mobile li...
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Looking for help with your iPhone or Android?
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What is Wi-Fi Calling and why should I use it?
Wi-Fi Calling allows you to place and receive calls in locations where the LTE Network has a weak...
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What is a Data Top Up?
Our Data Top Ups are an additional 1GB of data you can add to your monthly data at any time. Eac...
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How do I change my monthly data options?
You have the flexibility to change your monthly plan at any time. 1. Sign in to MyMobile2. Click ...
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What is Optimum Complete?
When you combine Optimum Internet and Optimum Mobile for complete connectivity at home and on the...
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What is Unlimited Plans Multi-Line Savings?
Unlimited Plans Multi-Line Savings gives Optimum Mobile customers even more ways to save. Custome...
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How do I manually sign up for Internet + Mobile Savings?
Optimum Internet customers can go to MyMobile and share their Internet account numbers. They will...
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How do Optimum Mobile trade-ins work?
If you are eligible for a trade-in, you will need to start by bringing your phone in to an Optimu...
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Contacting Optimum Mobile
Chat with Us Chat support is available 24/7. Click the blue box on the bottom right side of yo...