We recommend proceeding with the activation using the QR Code; you will need a second device to do it or follow the steps to activate manually.
If you are a new customer or adding a line, follow the steps to activate your service on your iPhone (QR Code / Manual) or Samsung device (QR Code / Manual).
You can also refer to the following video to activate your eSIM on your iPhone.
The Activate service banner wouldn’t appear on MyMobile if your order shipped more than 7 days. In this case, you can still follow the activation steps, but skip step 2 and tap My Lines at the bottom of the page.
Please refer to the following video to activate your eSIM on your Samsung phone.
If you upgraded your device (device replacement), follow the steps to install your eSIM on your new eSIM using a QR Code or Manually.
If you have a SIM Card or eSIM and need to swap it for a new eSIM, see the instructions here.