Account & Billing

Billing

• What charges will appear on my PDF bill?
• What does it mean to be in “good standing”?
• Where can I find my Optimum or Suddenlink account number?
• How do I change the name on my account?
• Where will a Travel Pass appear on my bill?
• Where can I view my bill?

See all 15 articles

Manage

• I cannot sign into MyMobile. What should I do?
• Can I suspend my service?
• I forgot my email and I can not sign into My Mobile. What should I do?
• How do I update the email address in my account?
• Can I transfer my Optimum Mobile account to another person?
• How do I close a deceased relative's account?

See all 22 articles

Payments

• What is AutoPay?
• How do I change my AutoPay payment method?
• What are my options for paying my bill?
• How will I know my payment was successful?
• How do I make a one-time payment?
• How do I add or delete a credit or debit card?

See all 7 articles