To cancel, call 866-200-7186 or dial 611 from your Optimum Mobile phone. An Optimum Mobile expert will process your request. There are no cancellation fees. Your service and billing continue through the end of your current billing period.
Before you start
- Want to keep your phone number? Don't cancel. Ask your new carrier to transfer it instead. See Transfer your number from Optimum Mobile to another carrier.
- Financing a phone? Have a financed device on that line? The rest of the device balance is due on your final bill.
- There's no refund for the days left in your last billing period.
Cancel by phone
1. Call 866-200-7186, or dial 611 from your Optimum Mobile phone.
2. Choose Cancel or Disconnect at the main menu. Then tell the expert which lines you want to cancel.
We're open Monday to Friday, 8 am to 10 pm ET, and Saturday and Sunday, 8 am to 8 pm ET. Chat agents can't cancel service. Please call us.
If something goes wrong
- Changed your mind? You can undo a pending cancellation in MyMobile up to 24 hours before your cancellation date.
- Have an open order? Some open orders, like a pending device swap or plan change, must be completed or cancelled before you can cancel service. The expert can help you with this.
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