You can start transferring your number in MyMobile before your SIM card arrives. Then your number is ready as soon as you activate. Your old service keeps working until you activate.
Before you start
- Keep your old account active. Don't cancel it, or the transfer can't go through.
- Turn off any number lock on your old account. Carriers call it different things, like Number Lock, Port Out Blocker, SIM Protect, or Port Lock. A lock that is still on is a common reason a transfer fails.
- Don't wait too long to activate. If you don't activate, we do it for you. That happens 7 days after your SIM ships, or 7 days after your eSIM order is complete. Your number transfers then if you've already entered your transfer details.
- Watch the PIN expiry. Your transfer PIN may expire before your SIM arrives. For example, Xfinity and Tello PINs last 7 days, PureTalk 10 days, and Google Fi 14 days. If yours expires, get a new one and resubmit.
Fill out the transfer form in MyMobile
1. Sign in to MyMobile.
2. Tap Activate service.
3. Pick the carrier you're leaving. Read the steps for that carrier. This works for eSIM and physical SIM.
4. Enter your transfer details on the Transfer your number page, check I certify the above, and tap Continue.
5. When your SIM arrives, activate it. Your number transfers in about 10 minutes. If it takes longer, you'll get a temporary number until it's done.
If something goes wrong
- Got an email or text about wrong information? See Fix and resubmit a number transfer request.
- No update 24 hours after 'Request submitted'? Contact your old carrier.
Step-by-step for your phone
- Insert a physical SIM card (https://support.optimummobile.com/hc/en-us/articles/9004087376407-Looking-for-help-with-your-iPhone-or-Android?page=device/how-to-insert-a-physical-sim-card/p9_t16525)
- Install an eSIM with a QR code (https://support.optimummobile.com/hc/en-us/articles/9004087376407-Looking-for-help-with-your-iPhone-or-Android?page=esim/how-to-install-an-esim-profile-and-activate-a-new-line-on-my-phone-using-a-qr-code/p9_t16759)
- Install an eSIM manually (https://support.optimummobile.com/hc/en-us/articles/9004087376407-Looking-for-help-with-your-iPhone-or-Android?page=esim/how-to-manually-install-an-esim-profile-and-activate-a-new-line-on-my-phone/p9_t16760)
- Set up a new phone (https://support.optimummobile.com/hc/en-us/articles/9004087376407-Looking-for-help-with-your-iPhone-or-Android?page=device/how-to-set-up-a-new-phone-(out-of-box-setup)/p9_t16526)
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