Getting Started

About Us

• Does Optimum Mobile offer international service?
• Does Optimum Mobile work in my area?

Service Setup

• Getting Started Checklist
• Setting up your service
• Is there anything I need to do before activating my phone?
• I already have a SIM card from my previous carrier. What should I do with the new SIM I just received?
• How long will it take to get my phone up and running?
• Temporary Phone Number

Number Transfer (Porting)

• What information do I need to provide when transferring my phone number to Optimum Mobile?
• How do I transfer my phone number to Optimum Mobile?
• How do I request a number transfer (port-in request) before my SIM card is delivered?
• How do I transfer my AT&T phone number to Optimum Mobile?
• How do I resubmit a phone number transfer request?
• Do I cancel my current service before or after transferring my number to Optimum Mobile?

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Bring Your Own Phone

• Can I bring my own phone?
• What phones can I bring to Optimum Mobile?
• What is an unlocked phone?
• How do I unlock my device for use with Optimum Mobile?
• How do I unlock my Optimum Mobile device?

Ordering & Shipping

• How do I activate my SIM card?
• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is your return policy?
• How do I return a new phone?