Getting Started

• Does Optimum Mobile work in my area?
• Does Optimum Mobile offer international service?

• Getting Started
• Setting up your service
• Is there anything I need to do before activating my device?
• How do I activate my SIM card?
• I already have a SIM card, what should I do?
• How long will it take to get my device up and running?

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• What information do I need to provide when transferring my mobile number to Optimum Mobile?
• How do I transfer my mobile number to Optimum Mobile?
• How to transfer my prepaid mobile number to Optimum Mobile?
• How do I request a number transfer (port-in request) before my SIM card is delivered?
• How do I resubmit a number transfer request?
• How do I transfer my T-Mobile mobile number to Optimum Mobile?

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• What devices can I bring to Optimum Mobile?
• Can I bring my own device?
• What is an unlocked device?
• How do I unlock my device for use with Optimum Mobile?

• Quick Start Guide
• How can I track my order?
• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is your return policy?

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