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  1. Optimum Mobile
  2. Getting Started

Getting Started

About Us

  • Does Optimum Mobile work in my area?
  • Does Optimum Mobile offer international service?

Service Setup

  • Getting Started
  • Setting up your service
  • Is there anything I need to do before activating my phone?
  • How do I activate my SIM card?
  • I already have a SIM card, what should I do?
  • How long will it take to get my phone up and running?

See all 7 articles

Number Transfer (Porting)

  • What information do I need to provide when transferring my phone number to Optimum Mobile?
  • How do I transfer my phone number to Optimum Mobile?
  • How to transfer my prepaid phone number to Optimum Mobile?
  • How do I request a number transfer (port-in request) before my SIM card is delivered?
  • How do I resubmit a phone number transfer request?
  • How do I transfer my T-Mobile phone number to Optimum Mobile?

See all 11 articles

Bring Your Own Phone

  • What phones can I bring to Optimum Mobile?
  • Can I bring my own phone?
  • What is an unlocked phone?
  • How do I unlock my device for use with Optimum Mobile?
  • How do I unlock my Optimum Mobile device?

Ordering & Shipping

  • How can I track my order?
  • How long will it take to get my SIM card?
  • I have questions about my credit check
  • What should I do if my SIM is damaged or never arrives?
  • What is your return policy?
  • How do I return a new phone?
Altice Mobile

Plans—

Our Plans
Affordable Connectivity Program
Savings Calculator
Add International

Phones—

All Phones
Bring Your Own Phone
Apple
Samsung
Motorola
Upgrade

Deals—

All Deals
Internet + Mobile Savings

Why Us—

Why Optimum Mobile

Coverage—

Nationwide Coverage

Mobile Support—

Mobile Support
Add a Line
Add a Phone
Chat With Us
Contact Us
Contáctenos

Company—

Altice USA
Optimum
Careers

Stores

MyMobile (My Account)

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