Getting Started

• Does Optimum Mobile work in my area?
• Does Optimum Mobile offer international service?

• Getting Started
• Setting up your service
• Is there anything I need to do before activating my device?
• How do I activate my SIM card?
• I already have a SIM card, what should I do?
• How long will it take to get my device up and running?

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• What you need to transfer your number
• Transfer your number to Optimum Mobile
• Switching from a prepaid carrier: find your account number and transfer PIN
• Start your number transfer before your SIM arrives
• Fix and resubmit a number transfer request
• Transfer your T-Mobile number to Optimum Mobile

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• What devices can I bring to Optimum Mobile?
• Can I bring my own device?
• What is an unlocked device?
• Unlock your phone before you switch to Optimum Mobile

• Quick Start Guide
• How can I track my order?
• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is your return policy?

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