Getting Started

Bring Your Own Phone

• Can I bring my own phone?
• What phones can I bring to Optimum Mobile?
• What is an unlocked phone?
• How do I unlock my device for use with Optimum Mobile?
• How do I unlock my Optimum Mobile device?

Ordering & Shipping

• How do I activate my SIM card?
• How long will it take to get my SIM card?
• I have questions about my credit check
• What should I do if my SIM is damaged or never arrives?
• What is the Optimum Mobile return policy?
• How do I return a new phone?

Service Setup

• Getting Started Checklist
• How long will it take to start using service with a new number?
• Temporary Phone Number
• I already have a SIM from my old service. What should I do with the new SIM I just received?

Number Transfer (Porting)

• How do I bring my phone number to Optimum Mobile?
• How do I transfer my number (port out) to a new carrier?
• How do I resubmit a phone number transfer request?
• How do I transfer my Verizon phone number to Optimum Mobile?
• Do I cancel my current service before or after transferring my number to Optimum Mobile?