To move your T-Mobile number, get a Temporary Port Out PIN from T-Mobile. You can get it in the T-Life app or on T-Mobile.com. Only the Primary Account Holder can get the PIN.
Before you start
- Don't cancel your T-Mobile service. Your account must stay active until the transfer is done.
- Turn off Port Out Protection on the line, if it's on. Only the Primary Account Holder can turn it off.
- Have your T-Mobile account number and account PIN or passcode ready. Your account number is in your T-Mobile account or on your bill.
- Use your T-Mobile phone on the T-Mobile network, with Wi-Fi off. Turn off any VPN or iCloud Private Relay.
In the T-Life app
1. Sign in to the T-Life app.
2. Select Account, then the gear icon in the top right.
3. Select Permissions & controls, then Transfer PIN.
4. Select Create PIN. Your PIN shows on the screen. Write it down.
On T-Mobile.com
1. Sign in to T-Mobile.com in your phone's browser. It doesn't work from a computer.
2. Tap your name or the person icon, then Profile.
3. Select Permissions & controls, then Transfer PIN.
4. Select Create PIN. Your PIN shows on the screen. Write it down.
Prepaid? Sign in to T-Mobile.com, choose My T-Mobile, then My Profile, and select Request Transfer PIN.
If something goes wrong
- Can't get a PIN? Call T-Mobile at 1-800-937-8997.
- Have your PIN? Go to Transfer your number to Optimum Mobile.
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