If you want to bring your own phone from another carrier to Optimum Mobile, it must be unlocked. To unlock a phone, you must contact your current carrier.
Each carrier handles this process a bit differently. To help you get your phone unlocked, we've listed out the major carriers below along with what we know about their unlock policies.
Generally, before a carrier will complete your unlock request, the phone must not be reported as lost or stolen and must be paid off in full with the associated account in good standing.
Device Compatibility
Before you make a request, check to make sure your device is compatible with Optimum Mobile.
Carrier Policies
Please note: This table is intended as general guidance. Your current carrier will always have the most up-to-date instructions and contact details on unlocking your phone.
T-Mobile
Unlocking policy
Unlocking criteria:
- Postpaid: service active for 40 days + device paid in full
- Prepaid: service active for 14 days + $100 in refills OR 365 days has passed since activation regardless of whether the service is still active
To check unlock status: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Network lock status.
Self-service unlocking: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Permanent unlock.
Visit T-Mobile for more unlocking instructions or call 1-877-746-0909.
Verizon
Unlocking criteria:
- All phones: 60 days have passed since activation regardless of whether the service is still active
To check unlock status: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Network lock status.
Self-service unlocking: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Permanent unlock.
Visit Verizon for more unlocking instructions or call 1-888-294-6804.
AT&T
Unlocking policy
Unlocking criteria
- Postpaid: service active for 60 days + device paid in full
- Prepaid: service active for 180 days.
To check unlock status: Insert Optimum SIM. If a code is requested, the phone is locked.
Self-service unlocking: Visit AT&T for details.
Visit AT&T for more unlocking instructions or call 1-800-331-0500.
Tracfone
Including: Straight Talk, NET10, Clearway, Telcel, Simple Mobile, SafeLink, Walmart Family Mobile, Page Plus, GoSmart Mobile, Total Wireless
Unlocking policy
Unlocking criteria
- Phones purchased after 11/23/2021: 60 days have passed since activation regardless of whether the service is still active
- Phones purchased prior to 11/23/2021: service active for 12 months OR $300 surcharge is paid
To check unlock status: Dial #TFUNLOCK# (#83865625#) on device. If a code is requested the device is locked.
Self-service unlocking: Visit TFWireless for details.
Visit TFWireless for more unlocking instructions or call 1-888-442-5102.
MetroPCS
Unlocking policy
Unlocking criteria:
- All phones: 180 days have passed since activation regardless of whether the service is still active
To check unlock status: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Network lock status.
Self-service unlocking: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Permanent unlock.
Visit MetroPCS for more unlocking instructions or call 1-888-863-8768.
Cricket
Unlocking policy
Unlocking criteria
- All phones: service active for 180 days
To check unlock status: Insert Optimum SIM. If a code is requested, the phone is locked.
Self-service unlocking: Visit Cricket Wireless for details.
Visit Cricket Wireless for more unlocking instructions or call 1-800-274-2538.
Visible
Unlocking policy
Unlocking criteria
- All phones: 60 days have passed since activation regardless of whether the service is still active
To check unlock status: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Network lock status.
Self-service unlocking: On your phone, navigate to Settings > Connections > More Connection Settings > Network Unlock > Permanent unlock.
Visit Visible for more unlocking instructions.
Mint Mobile
Unlocking policy
Unlocking criteria
- All phones: service active for 12 months
To check unlock status: Insert Optimum SIM. If a code is requested, the phone is locked.
Call Mint Mobile at 1-213-372-7777 for any other questions.
Spectrum Mobile
Unlocking policy
Unlocking criteria
- All phones: service active for 60 days + device paid in full
To check unlock status: Insert Optimum SIM. If a code is requested, the phone is locked.
Visit Spectrum Mobile for more unlocking instructions or call 1-833-224-6603.
Xfinity Mobile
Unlocking policy
Unlocking criteria
- All phones: service active for 60 days + device paid in full
To check unlock status: Insert Optimum SIM. If a code is requested, the phone is locked.
Visit Xfinity Mobile for more unlocking instructions or call 1-888-936-4968.
