You can return a device within 21 days of purchase. Return it the same way you bought it: in an Optimum store, or by mail if you bought it online or by phone at 866-200-7186. A $50 restocking fee applies.
Before you start
- Condition: The device must be like new, with no physical or water damage. It must be in the original box with everything it came with.
- Fees: $50 restocking fee per device, plus $75 if accessories are missing.
- Final sale: Accessories, certified pre-owned devices, and SIM cards can't be returned. Activation fees aren't refunded.
- Returning a device doesn't cancel your service.
- We don't offer exchanges.
Get your device ready
1. Back up your device.
2. Turn off Find My or other tracking apps. Remove your screen lock and passwords.
3. Erase your personal information.
4. Remove your SIM card if you want to keep your service.
5. Pack everything in the original box. Keep a copy of your receipt or packing slip.
Bought in an Optimum store
1. Take the device to an Optimum Mobile store within 21 days.
2. Bring a photo ID, the card you paid with, and your receipt.
Bought online or by phone
1. Chat with us to start your return. We'll give you a case number and a free FedEx shipping label.
2. Ship it so it's postmarked within 21 days. Returns that arrive more than 10 days after the postmark won't be processed.
3. Using your own shipping? Choose a trackable, insured service. You pay the shipping cost.
If something goes wrong
- Changed your mind before delivery? Chat with us to set up a return. Otherwise, you'll keep being billed.
- Device damaged or defective when it arrived? Contact the manufacturer: Apple repair, Samsung service, or Motorola repair.
- No refund yet? Refunds can take up to 30 days. We refund the card you used, minus fees and discounts. If you paid cash, we send a check. Chat with us and have your IMEI number ready.
Step-by-step for your phone
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