Internet and Data Issues

If you are experiencing Internet and Data Issues, try these steps:

Restart your device (turn off and back on)
Check that device has at least 2 signal bars. If not, see the No Service or Signal Issues FAQ
Ensure Airplane mode is off.
Ensure Data Roaming is turn on if you are outside the Optimum Mobile Coverage Area. Check to see if you are currently in a covered Zip Code.
Ensure Wi-Fi is turned off and you are using Optimum Mobile Data.
If these steps did not resolve the Internet and Data Issues, proceed with the troubleshooting steps below.

Additional Troubleshooting:

In device settings set the Network Mode to 4G/LTE/5G or Auto mode.
Delete the cache, cookies, and history in your browser.
Uninstall and recently installed apps such as 3rd party browsers, battery savers, launchers/home screen apps to verify if issue related to a new app installed.
Android devices:
- Wipe the cache partition.
- Turn on data connection or packet data settings. If it's already on, toggle it off and back on.
- Turn off Data Usage Limit or Data Limit.
Apple devices:
- Reset network settings in Settings > General > Reset > Reset Network Settings.
- Verify the Optimum Mobile Carrier Settings are up-to-date in Settings > Cellular > Carrier Services
Update the device software to the latest version using Wi-Fi, if possible.
Turn off any VPN settings or apps.
Remove the battery, and re-insert it. If you don't have a removable battery, press and hold the power and volume down buttons until it resets.
Turn on the device and test your internet.

If issue persists after following steps above: