No Service or Signal Issues

If you are experiencing No Service or Signal issues, try these steps:

  • Check to see if you are currently in a covered Zip Code
  • Ensure Airplane mode is off.
  • Turn Wi-Fi Calling off.
  • Remove and Reinsert your SIM Card
  • If these steps did not resolve the No Service/Signal Issues, proceed with the troubleshooting steps below.

Additional Troubleshooting:

  1. Restart your device and check for signal bars.
  2. Turn off Wi-Fi to make sure you're using Optimum Mobile network and not WiFi.
  3. Set the device Cellular Network mode to Auto.
  4. Remove any cases or covers from the device that may be interfering with signal reception.
  5. Apple only: Reset network settings (tap Settings > General > Reset > Reset Network Settings) and verify the "Optimum Mobile Carrier Settings" are up-to-date.
  6. Update the device software to the latest version.

If issue persists after following steps above:

  • Please contact our Customer Service Agents for additional assistance.
  • Before contacting us, document 2 examples of the issue that includes:
    • Date & Time
    • Location of device (specific street address)
    • Network Connected to (Optimum 5G, Optimum LTE, Optimum WiFi, etc.)
    • Signal Strength (0-4 Bars)
    • Device Make & Model
    • Device Software Version/Baseband