If you upgraded your device, make sure you already have it in hand before starting the process below.
1. Sign in to MyMobile using another device (i.e., laptop, tablet, or phone)
2. Tap My Lines
3. Tap on the + icon next to the line
4. Tap My eSIM QR code
5. Under Activate with QR Code, tap Get started
If you have an iPhone
On the device you want to install the eSIM, follow steps 6 to 10.
6. Connect your device to a Wi-Fi network
7. Open the Camera app and scan your QR code
8. When the Cellular Plan Detected notification appears, tap it.
9. Tap Continue at the bottom of the screen.
10. Tap Continue at the bottom of the screen.
11. On the device you have signed in to MyMobile, tap Finish activation.
If you have an Android
On the device you want to install the eSIM, follow steps 6 to 10.
6. Tap Settings
7. Tap Connections
8. Tap SIM manager
9. Tap Add mobile plan
10. Tap Scan carrier QR code
11. Scan the QR code
12. Tap Confirm
13. Tap Confirm and wait until you see the message "Optimum Mobile plan ready"
14. On the device you have signed in to MyMobile, tap Finish activation.