Call forwarding allows you to send incoming calls to another mobile number, such as your home or office number. The following information will help you manage your call forwarding options using your device's keypad.
Forward All Calls
You can forward all incoming calls to an alternate mobile number:
1. Dial *72, followed by the 10-digit mobile number (including area code) that you want to forward calls to. (For example: *72-303-123-5555)
2. Tap Call and wait for a confirmation tone and message
Forward Missed Calls
You can forward unanswered calls to an alternate mobile number:
1. Dial *71, followed by the 10-digit mobile number (including area code) that you want to forward calls to. (For example: *72-303-123-5555)
2. Tap Call and wait for a confirmation tone and message
Turn Off Call Forwarding
To turn off call forwarding:
1. Dial *73
2. Tap Call and wait for a confirmation tone and message
Important Information
• You must turn on call forwarding from your Optimum Mobile device. You cannot turn it on from another device or a computer.
• Calls cannot be forwarded to international numbers, only domestic 10-digit numbers, including toll-free numbers.
• If call forwarding is enabled, unanswered calls won't be directed to your mobile device's voicemail.
• Call forwarding does not affect text messages. They will still come through as normal on your mobile device.
• If you are having trouble receiving calls, ensure the correct number was entered when setting up call forwarding