If you received an email or text message about incorrect information after submitting your transfer request, you will need to update and resubmit the request.
1. Sign in to MyMobile
2. Tap Transfer a number
3. Select your number to see the reason for the error, then tap Pending re-submission
4. Update the necessary fields, accept the terms, then tap Start transfer
5. Allow up to 15 minutes for activation and your number transfer to complete
6. Restart your device - you are set!