For existing lines:
To transfer a number from another carrier to an existing Optimum Mobile line, please call support.
If your line is eligible to be transferred, we can help you in a few steps. You will need your previous carrier’s account number and transfer PIN.
For new lines:
Select Keep my number at the checkout.
After your purchase, we'll send an email letting you know when you can start your transfer (port). Once in MyMobile, please provide us with your current carrier Account Number, Account PIN (or Number Transfer PIN), and the last 4 digits of the social security number associated with the account.
What information do I need to provide when transferring my mobile number to Optimum Mobile?
You can start your transfer before we deliver your SIM Card
Important: If you start your transfer before your SIM card is delivered, you will temporarily lose access to your current mobile number. The account with your current carrier must also be active to bring your number over, so do not cancel it.
Your number will not transfer until you activate your Optimum Mobile service.
Transferring your number
1. Sign in to MyMobile
2. Tap Activate service
3. Select your number
4. Tap Continue
Note: If you submitted your transfer request before your SIM Card was delivered, there is nothing more to do.
5. If you didn't submit your transfer request before your SIM Card was delivered, need your Account Number, PIN, last 4 digits of your SSN, and ZIP code, then tap Start Transfer
Checking the status of your number
1. Sign in to MyMobile
2. Tap Activate service
Help
You will receive an email or text message from us if you entered incorrect information during your transfer request. You will then need to sign in to resubmit your request.
If you did not receive a notification from us and the status of your transfer does not update after 24 hours from “Request submitted,” contact your carrier for assistance.
If you need help transferring your mobile number, contact us to reach an Optimum Mobile expert 24/7.