Turn your service back on after a missed payment
Pay your past-due balance to turn your service back on. If your account hasn't been sent to collections, service comes back shortly after you pay. We add a Restore Service Fee to your next bill. It's $20 per line, up to $40 per account.
Before you start
- About the Restore Service Fee: It's $20 per line, for phone and tablet lines. The most you'll pay is $40 per account.
- The fee shows up on your next bill after your service is restored.
Pay and restore your service
1. Sign in to MyMobile.
2. Under My bill, tap Make a payment.
3. Pay your past-due balance.
4. Wait a short time for your service to come back. Then restart your phone.
If something goes wrong
- Service still off after you paid? Restart your phone. If it still doesn't work, contact us.
- Have Device Protection? Your coverage is paused while your service is suspended for non-payment. It's canceled if your account is fully disconnected.
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