Affordable Connectivity Program (ACP)

Important note about the program
Congress has not approved additional funding to keep the ACP running. As a result, the ACP may end in the coming months – as early as April 2024. 

Unfortunately, after February 7th, the Federal Government will no longer accept new ACP enrollments to the program under any service provider. However, if you currently receive the ACP benefit you can transfer your benefit to your Optimum account.

After you transfer your benefit to Optimum, please look out for communications from us in the coming weeks about important changes to the program and your benefit.

Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget. While the outcome of the ACP is beyond our control, Optimum is fully committed to providing you with affordable mobile service to keep you connected.

 

What's the Affordable Connectivity Program?

Optimum is proudly participating in the Federal Government’s Affordable Connectivity Program (ACP), a longer-term $14 billion program that replaced the Emergency Broadband Benefit (EBB) Program. This program helps eligible low-income households that qualify based on Federal Government rules pay for Internet service. It'll help ensure Americans can afford the connections they need for work, school, health care and more.

After February 7, 2024, the Federal Government will no longer accept new ACP enrollments. If you currently receive the ACP benefit from another provider, you can transfer your benefit to your Optimum account to save up to $30 on your Internet or Mobile bill (or up to $75 for households on Tribal Lands).

Congress has not approved additional funding to keep the ACP running. As a result, the ACP may end in the coming months – as early as April 2024. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget.

 

How much is the monthly credit?
Qualifying households can receive a monthly credit of up to $30 per month (or up to $75 per month for residents on Tribal Lands) towards their mobile or Internet service.

 

Who's eligible for the Affordable Connectivity Program?
New and existing Optimum Mobile and/or Internet customers can participate. You can qualify if you or a member of your household:

  • Receives SNAP/food stamps, Medicaid, or is eligible to participate in another one of the FCC's Lifeline qualifying programs;
  • Receives the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) benefit;
  • Receives free or reduced-price school lunch or breakfast through the National School Lunch Program (NSLP);
  • Enrolled in a school that offers free school breakfast and lunch to all students through its participation in the Community Eligibility Provision (CEP);
    • Most New York City public schools qualify!
  • Received a Federal Pell Grant in the current award year; or,
  • If your gross annual household income is at or below 200% of the Federal Poverty Guidelines (see the 2024 income ceilings per household size for the 48 contiguous states):
Household size Gross Annual Household Income
1 $29,160
2 $39,440
3 $49,720
4 $60,000
5 $70,280
6 $80,560
7 $90,840
8 $101,120
Each Addt'l $10,280

 

Please note each eligible household can only receive one Affordable Connectivity Program benefit.

You can transfer the benefit from one participating provider to another. However, the benefit cannot be transferred to another person or household, even if they qualify.

After February 7, 2024, the Federal Government will no longer accept new ACP enrollments. If you currently receive the ACP benefit from another provider, you can transfer your benefit to your Optimum account to save up to $30 on your Internet or Mobile bill (or up to $75 for households on Tribal Lands).

Congress has not approved additional funding to keep the ACP running. As a result, the ACP may end in the coming months – as early as April 2024. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget.

 

Can I re-apply for the Affordable Connectivity Program with Optimum if my application was not approved? 
Yes, if you believe you're eligible to participate in the Affordable Connectivity Program with Optimum, please re-apply.

Not at this time. After February 7, 2024, the Federal Government will no longer accept new ACP enrollments. If you currently receive the ACP benefit from another provider, you can transfer your benefit to your Optimum account to save up to $30 on your Internet or Mobile bill (or up to $75 for households on Tribal Lands).

Congress has not approved additional funding to keep the ACP running. As a result, the ACP may end in the coming months – as early as April 2024. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget.

 

Can I transfer my Affordable Connectivity Program credit from another service provider to Optimum? 
Yes! If you're receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Optimum, which means you'll lose the benefit with your current provider once you're enrolled with Optimum. A household can only receive one Affordable Connectivity Program credit at a time.

When you fill out your enrollment application with us, please be sure you answer “Yes” when you are asked “Are you currently receiving an Affordable Connectivity Program or Emergency Broadband Benefit Program credit from another service provider for this address?”

After you transfer your benefit to Optimum, please look out for communications from us in the coming weeks about important changes to the program and your benefit. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget. While the outcome of the ACP is beyond our control, Optimum is fully committed to providing you with affordable internet options that keep you connected.

 

Can I transfer my Affordable Connectivity Program credit from my Optimum Mobile service provider to my Optimum Internet service?

Yes! If you’re currently receiving an Affordable Connectivity Program credit on your Optimum Mobile service and would like to transfer it to your Optimum Internet service, you may ask us to transfer your benefit by completing a new enrollment application with us.

Visit us at Optimum.com/ACPAPP to transfer your benefit today, and be sure to answer "Yes" when you are asked "Is anyone in your household currently receiving a credit for broadband service from Optimum Mobile?"

After you transfer your benefit to Optimum, please look out for communications from us in the coming weeks about important changes to the program and your benefit. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget. While the outcome of the ACP is beyond our control, Optimum is fully committed to providing you with affordable internet options that keep you connected.

 

I received an email saying my household information is already tied to another participant in the program. What do I do? 
If you or someone in your household are receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Optimum, which means you'll lose the benefit with your current provider once you are enrolled with Optimum. A household can only receive one Affordable Connectivity Program credit at a time.

To transfer your benefit to us, please re-apply at Optimum.com/ACPapp. When you fill out your enrollment application with us, please be sure you answer “Yes” when you are asked “Are you currently receiving an Affordable Connectivity Program or Emergency Broadband Benefit Program credit from another service provider for this address?”

 

I want to change my Internet service tier. Will I still get the Affordable Connectivity Program credit? 
You can change your Internet service to any tier and retain the credit up to $30/month (up to $75/month for households on Tribal Lands).

 

How long will the monthly Affordable Connectivity Program credit last? 

After February 7, 2024, the Federal Government will no longer accept new ACP enrollments. If you currently receive the ACP benefit from another provider, you can transfer your benefit to your Optimum account to save up to $30 on your Internet or Mobile bill (or up to $75 for households on Tribal Lands).

Congress has not approved additional funding to keep the ACP running. As a result, the ACP may end in the coming months – as early as April 2024. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget.

 

What are the FCC’s qualifying programs for Lifeline that could qualify my household for the Affordable Connectivity Program? 
If you or a member of your household participates in any one of the 
FCC’s Lifeline qualifying programs, your household may qualify for the Affordable Connectivity Program benefit.

 

Does the Optimum account owner need to transfer the Affordable Connectivity Program? 
Yes, the Optimum account owner should apply for the Affordable Connectivity Program benefit. The Optimum account owner
must first have their National Verifier approval number, and then the Optimum account owner should apply at Optimum.com/ACPapp.

 

What if the Optimum account owner doesn’t qualify for Affordable Connectivity Program? 
If the Optimum account owner does not qualify for the program, the Optimum account owner may transfer account ownership to the qualified household member 
here.

 

I received a message stating my account number is incorrect. What should I do? 
When entering your account number on your Optimum application, you’ll need to type the first 13 digits (without dashes) that appear on your bill or order confirmation email.

NOTE: Be sure to enter ONLY the first 13 digits without dashes and ignore any extra digits.

 

I forgot my Optimum ID username and password. Can I still fill out the Optimum application for the Affordable Connectivity Program? 
If you forget your Optimum ID username and password you’ll need to 
reset or change it to fill out the Optimum Affordable Connectivity Program transfer application. Or you may skip that portion in the application and continue without signing in.

 

I'm having issues with logging in with my Optimum ID username and password.  What can I do?

If you're experiencing issues when submitting your Optimum ID username and password you can try the following:

  • Ensure you're using your primary Optimum ID
  • Clear cache/cookies or use the incognito mode in your browser

If you still experience issues, you may skip logging in with your Optimum ID and continue the application by clicking on, “Continue without signing in.”

I received a message stating that I am not eligible for the Affordable Connectivity Program with Optimum because of one of the following reasons:

  1. I haven’t qualified through the National Verifier yet
  2. My National Verifier approval has expired or
  3. I didn’t enter my information on my application with Optimum exactly as it appears on my National Verifier approval letter.

What should I do?

  1. If you haven't qualified through the National Verifier by February 7, 2024, you cannot receive the ACP credit with Optimum at this time.
  2. If your National Verifier approval has expired, you can no longer receive the Affordable Connectivity Program credit at this time. Stay tuned for future updates on the program.
  3. If you didn't enter your information on your transfer application with Optimum exactly as it appears on your National Verifier approval letter, don’t worry - you can resubmit your application! Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget.

 

I received a message stating that my address is tied to another participant in the Affordable Connectivity Program. What should I do? 
Only one Affordable Connectivity Program credit is available per household. If you live at the same address with other people but do not share income and expenses, you may be considered a separate household. Visit the 
National Verifier to complete an ACP Program Household Worksheet.

 

I received a message stating that the address I provided on my application with Optimum does not match my Optimum service address. What should I do? 
The address used for the National Verifier must be your current Optimum service address. If you did not use your current Optimum service address to obtain your National Verifier approval letter, please update your address with the National Verifier at 
GetInternet.gov and then re-apply at Optimum.com/ACPAPP. If you used your Optimum service address to obtain your National Verifier approval, please verify that the addresses match by comparing your National Verifier approval with your latest Optimum billing statement and then re-apply at Optimum.com/ACPAPP.

 

My Internet is fully or partially paid by my landlord or homeowner’s association. Am I eligible? 
At the present time, if your landlord, management company or homeowner’s association is paying for all or part of your Internet bill with Optimum, you aren't eligible to participate in the Affordable Connectivity Program with Optimum.

 

Are commercial and small business accounts eligible? 
Optimum commercial and business accounts, including small business accounts, aren't eligible to participate in the Affordable Connectivity Program at the present time.

 

I have a National Verifier approval, but I was denied to participate in the Affordable Connectivity Program by Optimum. What should I do? 
The email Optimum sent in response to your application included a reason you weren't qualified to participate in the Affordable Connectivity Program with Optimum and, in most cases, instructions on how to fix any issues preventing you from qualifying. If you have additional questions, please call 866.432.1184.

 

Is a household allowed more than one Affordable Connectivity Program credit? What if two people in the house have separate finances? 
Only one Affordable Connectivity Program credit is available per household as defined by the FCC. If you live at the same address with other people but don't share income and expenses, you may be considered a separate household. Visit the National Verifier at 
GetInternet.gov to complete an Affordable Connectivity Program Household Worksheet.

 

What’s an Affordable Connectivity Program Household Worksheet? 
The Affordable Connectivity Program Household Worksheet is used for consumers reporting an address that's already on record as participating in the Affordable Connectivity Program to determine if they're considered the same or separate households based on the FCC’s definition. For example, two people living at the same residence who share money and bills are considered one household under the FCC’s definition. In that case, only one Affordable Connectivity Program benefit is available to serve that address. Conversely, two people living at the same residence who don't share any income or expenses may be considered two separate households. In that case, both individuals may qualify to receive an Affordable Connectivity Program benefit.

 

Who developed the eligibility criteria for the Affordable Connectivity Program? 
Congress created the Affordable Connectivity Program, and the Federal Communications Commission (FCC) adopted the rules and polices governing how the program operates. The Commission’s Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) oversee and administer the Affordable Connectivity Program.

 

After being approved, can I choose to no longer receive the Affordable Connectivity Program credit? 
We’ll be sorry to hear it, but if you no longer want to participate in the Affordable Connectivity Program with Optimum, or if you need to tell us that you no longer qualify, we’ll make it easy. Just send an email to SSOPS@AlticeUSA.com letting us know why you are leaving the program and include the following information as it appears on your bill:

  • Account Number
  • First and Last Name
  • Service Address

 

Once I'm enrolled in the Affordable Connectivity Program with Optimum do I have to do anything to keep my credit?

Yes, Federal Government rules require you to remain eligible to receive affordable connectivity benefits. If you no longer qualify, you will be de-enrolled. Additionally, subscribers that receive their service for free after the Affordable Connectivity Program credit is applied must use their service at least once every 30 days to maintain their benefit. Subscribers who do not use their service at least once in any 30-day period risk being de-enrolled from the Affordable Connectivity Program. Subscribers that are de-enrolled must re-apply to receive affordable connectivity benefits from Optimum.

 

Can I transfer my Affordable Connectivity Program credit to another person or household? 
The Affordable Connectivity Program is limited to one per household and isn't transferable to another household or another individual even if they may qualify.

 

What should I do if I move? 
If you move, update your address information at the National Verifier at 
GetInternet.gov. Then re-apply with us using your updated address at Optimum.com/ACPAPP.

 

What should I do if I move out of the Optimum service area? 
Please go to 
smartmove.us to find a service provider in your area. You can use the Companies Near Me Tool available at GetInternet.gov to check if they're participating in the Affordable Connectivity Program. You'll need to check how your new service provider handles transferring Affordable Connectivity Program participation.

 

What happens after the Affordable Connectivity Program ends? 
When the Affordable Connectivity Program ends, your bill will continue to reflect the services and pricing as of that date without the Affordable Connectivity Program credit. This means that you'll be charged the regular, undiscounted, rate for the services you selected until cancelled, and you'll be subject to our regular terms and conditions. If you're having trouble paying your bill, please call us at any time to review available options to lower your bill.

After February 7, 2024, the Federal Government will no longer accept new ACP enrollments. If you currently receive the ACP benefit from another provider, you can transfer your benefit to your Optimum account to save up to $30 on your Internet or Mobile bill (or up to $75 for households on Tribal Lands).

Congress has not approved additional funding to keep the ACP running. As a result, the ACP may end in the coming months – as early as April 2024. Regardless of the future of the ACP, our customers are our number one priority, and we’ll keep you informed on how to stay connected to your Optimum service with options to meet your needs and budget.

 

What if I'm having problems getting my affordable connectivity benefit?

If you have any questions or concerns about your affordable connectivity benefit, please call us immediately so that we can resolve your concern.

  • Customers in NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, NC, please call 866.347.4216
  • Customers in all other areas, please call 877.838.2403

If you have any questions or concerns about your affordable connectivity benefit, please call us immediately at 866.347.4216 so we can resolve your concern. If you have an unresolved complaint about ACP, you have the right to submit a complaint to the FCC Consumer Complaint Center at consumercomplaints.fcc.gov or by calling 888.CALL.FCC(888.225.5322).