Welcome to Optimum Mobile Support
How can we help?
Number Transfer (Porting)
- What information do I need to provide when transferring my phone number to Optimum Mobile?
- How do I transfer my phone number to Optimum Mobile?
- How to transfer my prepaid phone number to Optimum Mobile?
- How do I request a number transfer (port-in request) before my SIM card is delivered?
- How do I resubmit a phone number transfer request?
- How do I transfer my T-Mobile phone number to Optimum Mobile?
Account & Billing
- I cannot sign into MyMobile. What should I do?
- I forgot my email and I can not sign into My Mobile. What should I do?
- How do I update the email address in my account?
- Can I pay off my financed device(s) early?
- How do I grant or remove Power of Attorney for an account?
- Where can I find my account number?
Phones & Network
- How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
- Will activating an eSIM lock my iPhone to Optimum Mobile?
- How do I know if my iPhone is unlocked?
- How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
- How to add an email account to my iPhone?
- How do I insert a SIM Card into my iPhone?
Phone Support Tutorials
Plans & Services
Offers and Discounts
Unlimited Plans Multi-Line Savings
- What is Unlimited Plans Multi-Line Savings?
- How do I get Unlimited Plans Multi-Line Savings?
- What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have?
- Am I eligible for an Unlimited Plans Multi-Line Savings?
- I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings?
- Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings?
Internet + Mobile Savings
- How do I manually sign up for Internet + Mobile Savings?
- What is Internet + Mobile Savings?
- How does Internet + Mobile Savings work?
- Can anyone sign up for Internet + Mobile Savings?
- Is it free to join Internet + Mobile Savings?
- How do I know I’ve signed up for Internet + Mobile Savings?
Free Phone Offer - Samsung Galaxy A13 [Expired]
- How do I get the free Samsung Galaxy A13 5G phone?
- How does this promotion work?
- Do I have to pay taxes on the phone?
- Will I lose my free phone credit if I downgrade or upgrade my plan?
- Can I upgrade or pay off my phone if I choose to?
- What happens if I disconnect my service?
- What is the difference between the previous international grouping and the new groups?
- As an existing Price for Life customer, will my plan change due to these new flexible plan options?
- As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
- Will my existing Unlimited Everything plan change due to these new flexible data options?
Affordable Connectivity Program (ACP)
Whether you are a new customer or adding a line to your existing account, here’s everything you n...
What information do I need to provide when transferring my phone number to Optimum Mobile?
Please have the following information available when transferring your phone number: Current ac...
How do I transfer my phone number to Optimum Mobile?
For existing lines: To transfer a number from another carrier to an existing Optimum Mobile li...
Looking for help with your iPhone or Android?
What is Wi-Fi Calling and why should I use it?
Wi-Fi Calling allows you to place and receive calls in locations where the LTE Network has a weak...
What is a Data Top Up?
Our Data Top Ups are an additional 1GB of data you can add to your monthly data at any time. Eac...
How do I change my monthly data options?
You have the flexibility to change your monthly plan at any time. 1. Sign in to MyMobile2. Click ...
What is Optimum Complete?
When you combine Optimum Internet and Optimum Mobile for complete connectivity at home and on the...
What is Unlimited Plans Multi-Line Savings?
Unlimited Plans Multi-Line Savings gives Optimum Mobile customers even more ways to save. Custome...
How do I manually sign up for Internet + Mobile Savings?
Optimum Internet customers can go to MyMobile and share their Internet account numbers. They will...
How do Optimum Mobile trade-ins work?
If you are eligible for a trade-in, you will need to start by bringing your phone in to an Optimu...
Contacting Optimum Mobile
If you have any questions or need support with your mobile phone service, our experienced Optimum...