Welcome to Optimum Mobile Support
How can we help?
- What information do I need to provide when transferring my phone number to Optimum Mobile?
- How do I transfer my phone number to Optimum Mobile?
- How to transfer my prepaid phone number to Optimum Mobile?
- How do I request a number transfer (port-in request) before my SIM card is delivered?
- How do I resubmit a phone number transfer request?
- How do I transfer my T-Mobile phone number to Optimum Mobile?
- How do I remove the Non-Internet Surcharge from my account?
- I cannot sign into MyMobile. What should I do?
- I forgot my email and I can not sign into My Mobile. What should I do?
- How do I update the email address in my account?
- Can I pay off my financed device(s) early?
- How do I grant or remove Power of Attorney for an account?
- How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
- Will activating an eSIM lock my iPhone to Optimum Mobile?
- How do I know if my iPhone is unlocked?
- How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
- How to add an email account to my iPhone?
- How do I insert a SIM Card into my iPhone?
- Can I add family members to my business account?
- If I am a business with multiple locations, does each location need its own account?
- Can my business finance the purchase of new phones?
- Why is a business credit check needed?
- How many lines can I add to my business account?
- How do I switch over my business phones?
- Can I use my phone internationally?
- What happens in the event of data overage?
- What happens if a phone or device is lost or stolen?
- Can I suspend or restore a line on my account?
- How do I change a number?
- How does a business change its authorized user?
- How do I manually sign up for Internet + Mobile Savings?
- What is Internet + Mobile Savings?
- How does Internet + Mobile Savings work?
- Can anyone sign up for Internet + Mobile Savings?
- Is it free to join Internet + Mobile Savings?
- How do I know I’ve signed up for Internet + Mobile Savings?
- What is Unlimited Plans Multi-Line Savings?
- How do I get Unlimited Plans Multi-Line Savings?
- What plans are eligible to receive the Unlimited Plans Multi-Line Savings, and how many lines can I have?
- Am I eligible for an Unlimited Plans Multi-Line Savings?
- I already have a line with Unlimited. Can I receive the Unlimited Plans Multi-Line Savings?
- Can I combine Internet + Mobile Savings and Unlimited Plans Multi-Line Savings?
- What is the difference between the previous international grouping and the new groups?
- As an existing Price for Life customer, will my plan change due to these new flexible plan options?
- As an existing Unlimited Everything customer, what happens to my international calling and roaming with these new flexible plan options?
- Will my existing Unlimited Everything plan change due to these new flexible data options?
Whether you are a new customer or adding a line to your existing account, here’s everything you n...
Please have the following information available when transferring your phone number: Current ac...
For existing lines: To transfer a number from another carrier to an existing Optimum Mobile li...
Wi-Fi Calling allows you to place and receive calls in locations where the LTE Network has a weak...
Our Data Top Ups are an additional 1GB of data you can add to your monthly data at any time. Eac...
You have the flexibility to change your monthly plan at any time. 1. Sign in to MyMobile2. Click ...
If your old device is fully paid-off and eligible, you may be able to trade in your device for mo...
Optimum Internet customers can go to MyMobile and share their Internet account numbers. They will...
When you combine Optimum Internet and Optimum Mobile for complete connectivity at home and on the...
Unlimited Plans Multi-Line Savings gives Optimum Mobile customers even more ways to save. Custome...
Chat with Us Chat support is available 24/7. On Apple devicesStart iMessage On Android...